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SHIPPING & RETURNS

SHIPPING POLICY

The amount of candles ordered, which affects the package weight and size, and your location are used to calculate shipping automatically.

RETURN & EXCHANGE POLICY

Due to the nature of our products, used candles and products cannot be returned or refunded. However, we will replace or refund products damaged during shipment from www.mountainstonecandle.com if photographic proof of damage and receipt is submitted to mountainstonecandle@aol.com within 48 hours of arrival. Please note: Our products are hand made and are unique batch to batch, and may appear different then imaging on the website. Our handmade products may have slight cosmetic occurrences due to our choice of all natural wax, which may include frosting and glass separation, uneven tops of candles, air bubbles, sweating, cracks and wax discolouration. These are all natural occurrences of coconut apricot creme wax, and do not affect the candles burn. We do not cover the cost of return shipping or exchanges. We also cannot accept exchanges, returns or refunds on sale items, or any item that is older than 30 days since date of purchase. Packages that are stolen/lost/delivered to the wrong address are non refundable. 

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